Terms of service

Terms of Service

Last Updated: June 21, 2026

Welcome to MediBee. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before using our site.

1. General Overview

MediBee ("we," "us," or "our") provides access to products and services through our online store ("Website"). These Terms apply to all visitors, users, and customers of our platform.

2. Eligibility

By using this Website, you confirm that you are at least 18 years old or are accessing the Website under the supervision of a parent or legal guardian.

3. Products & Pricing

  • All products listed are subject to availability and may be withdrawn, modified, or discontinued at any time without prior notice.

  • Prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated.

  • We reserve the right to correct pricing errors, inaccuracies, or omissions and to change prices at any time without notice.

4. Orders & Payments

  • By placing an order, you agree that all information provided is accurate, current, and complete.

  • Payment must be received in full before order processing and dispatch.

  • We accept payments through Razorpay, UPI, Credit Cards, Debit Cards, Net Banking, and other payment methods displayed at checkout.

  • We reserve the right to refuse, cancel, or limit any order at our sole discretion.

5. Shipping & Delivery

  • Shipping times may vary depending on product availability, location, and courier operations.

  • Estimated delivery timelines are provided for convenience only and are not guaranteed.

  • Delays caused by courier partners, weather conditions, public holidays, customs, or unforeseen circumstances are beyond our control.

  • Customers will receive tracking details once an order has been dispatched.

6. Returns, Replacements & Refunds

  • We offer replacements or refunds only for products that arrive damaged, defective, or incorrect.

  • Any issue must be reported within 48 hours of delivery.

  • To request a replacement or refund, customers must email medibee34@gmail.com with:

    • Order number

    • Clear unboxing video

    • Photos showing the issue

    • Description of the problem

  • Products must be returned in their original condition and packaging where applicable.

  • Approved refunds will be processed to the original payment method within 5–7 business days.

7. Intellectual Property

All content available on this Website, including but not limited to logos, product images, graphics, text, designs, videos, and trademarks, is the property of MediBee and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without our prior written permission.

8. User Conduct

You agree not to:

  • Use the Website for any unlawful purpose.

  • Attempt to gain unauthorized access to our systems.

  • Upload viruses, malware, or harmful code.

  • Engage in fraudulent, abusive, or deceptive activities.

  • Interfere with the operation or security of the Website.

Violation of these terms may result in suspension or termination of access to our services.

9. Third-Party Services & Links

Our Website may contain links to third-party websites, applications, or services.

We are not responsible for the content, policies, products, services, or practices of any third-party website. Accessing third-party websites is done at your own risk.

10. Limitation of Liability

To the maximum extent permitted by law, MediBee shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of or inability to use the Website

  • Delayed deliveries

  • Product misuse

  • Technical interruptions

  • Errors or omissions on the Website

Our total liability shall not exceed the amount paid by you for the specific product giving rise to the claim.

11. Dispute Resolution

In the event of any dispute, claim, or controversy arising from these Terms or use of our Website, both parties agree to first attempt resolution through good-faith discussions and communication.

Customers may contact us at medibee34@gmail.com to seek resolution before initiating formal legal proceedings.

12. Changes to These Terms

We reserve the right to modify, update, or replace these Terms of Service at any time.

Any changes will become effective immediately upon posting on this page. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

13. Contact Information

For any questions, concerns, or support requests, please contact us:

MediBee
📧 Email: medibee34@gmail.com

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts of India.